Stefani Shaffer-Pond

Stefani Barner is a nationally-recognized nonprofit and management expert with extensive coaching, training, and consulting experience. With over 20 years of business and nonprofit management experience, she is frequently asked to serve as a Subject Matter Expert for media outlets, academic researchers and a variety of non- and for-profit organizations. She has a proven track record in program and agency development, policy creation, systems assessment, process improvement, and grassroots advocacy. 

In addition to her extensive nonprofit experience, Stefani is one of the first dedicated Patient Experience Consultants in the state of Michigan. She holds a Masters degree from Wayne State University and is a member of the American Academy on Communications in Healthcare and the National Association of Social Workers where she chairs NASW Michigian's Healthcare & Medicine Workgroup. Her areas of professional interest include services for survivors of crime, patient experience improvement, conflict resolution and trauma-informed care. 

Stefani has developed a variety of training programs that are used to train hundreds of providers across multiple systems and disciplines, and is a frequent conference speaker. She is a member of the Department of Justice's Office for Victims of Crime TTAC Consultants Network and sits on several state-level task forces and committees. An award-winning author, Stefani is currently working on her second book, on medical trauma and the patient experience.